SERVICE TECHNICIAN at BlackInk IT, Indianapolis, IN

Are you inventive, committed and passionate about customer service? Do you want to play a role in shaping how companies maximize their technology investments? We are a team of professionals that is all in on IT management. BlackInk IT is redefining how IT managed services are strategically used by companies. We have been around for 20+ years, challenging status quo and helping our clients succeed.

WHAT YOU WILL BE DOING

Operational Management

  • Work with end users to identify and deliver PC/Endpoint device service level support
  • Work with dispatcher to efficiently and effectively diagnose, troubleshoot, install, and/or perform repairs to hardware, software, and peripheral equipment either on-site or remote
  • Accurately document instances of hardware failure, repair, installation, and removal
 

Drive Customer Success

  • Receive high client satisfaction ratings for professional communication and success of service request ticket resolution
  • Ensure BlackInk IT processes for successful root cause diagnosis and solution implementations are followed for consistent high-quality service
  • Provide training and support to, end users and staff on computer operation and other issues
 

Strategy & Planning

  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
  • Accurately document instances of hardware failure, repair, installation, and removal
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
 

REQUIRED KNOWLEDGE & SKILLS

  • In depth, technical knowledge and hands-on troubleshooting experience
  • Working knowledge of current network protocols, operating systems, and standards
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides
  • Effective interpersonal skills, strong communication skills with a user-friendly language.
 

WHAT WE VALUE

  • People with passion for technology and willingness to give what it takes
  • Proactive problem-solvers with confidence in your skills and humility in your approach
  • Detail-orientated people that can manage multiple concurrent projects and deadlines
  • Hunger to always keeping learning and growing
 

ABOUT US

  • We believe people are first
  • We want you to make a significant impact
  • We move quickly and expect a lot from our people
  • We always try to do the right thing
 

THE BENEFITS

  • Medical, dental and vision insurance
  • Short and long-term disability
  • 401K
  • Training and personal development
  • Paid cell phone
  • Paid time off
  • Free parking
 

Interested in applying? Check out our current openings or email jobs@blackinkit.com.

Don’t see what you’re looking for? We’re always interested in connecting with talented people, shoot an email to jobs@blackinkit.com.